PLS Logistics

The Four Major Demands of All Customers

Freight management plays a large role
in the customer experience, and as you
probably know, customer satisfaction is
more important than ever. Some companies
and e-retailers dedicate their entire business
plan to the customer experience. End
consumers are now demanding such a high
level of service that the whole supply chain
environment is changing to accommodate
them. The customer is and always will be
a priority, but now customers of B2C and B2B
businesses are demanding very
similar things.

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